Studying improving experience for repairing machines

Hi my name is Tom, new member, I'm a student at University of Illinois Chicago. We are looking at how people repair heavy equipment and finding ways to improve the experience of everyone from technicians and engineers at larger companies to self-employed contractors.

We are specifically looking at:

How people identify a specific problem in a machine.
How a defective part itself is then identified (via serial number of part, finding it in physical manuals, etc).
How that part is ordered....

Studying improving experience for repairing machines

Studying improving experience for repairing machines